Return & Refund Policy – A Promise of Excellence

At Glowriah, your skincare experience is our highest priority. Every product is thoughtfully curated to deliver radiant results. If anything falls short of your expectations, our return and refund policy is here to make things right—seamlessly and graciously.

✨ Fast Delivery Assurance

Products marked with “Fast Delivery” are guaranteed to arrive by the estimated date.

• Delayed Delivery Credit
  If your order arrives late, enjoy a complimentary coupon toward your next purchase.
• Delays from Customs or Disruptions
  In cases of customs clearance, inspections, or strikes, estimated delivery dates and refund eligibility will automatically adjust to reflect the delay—no action needed on your part.

📦 Shipping Concerns, Resolved with Care

• Damaged Deliveries
  If your skincare items arrive compromised, contact us within 48 hours with photos. You’re eligible for a full or partial refund or a complimentary replacement, whichever you prefer.
• Lost in Transit
  If your package is declared lost, a full refund will be issued—no questions asked.
  If it arrives later, please keep it as a gift from us.
• Not Delivered Within 30 Days
  If your order hasn’t arrived within 30 days of shipment, we’ll issue a full refund.
  And if it arrives afterward, it’s yours to enjoy—on us.

🔁 Elegant Returns, Made Simple

We understand skincare is personal. If you’re not completely satisfied:

• Return any unopened and unused item during your protection period.
• Items must be in their original, sealed condition to qualify for a full refund.
• Used or opened products may receive a partial refund based on the product’s condition.

Please note: Return shipping costs are the responsibility of the customer and will be deducted from the refund. For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returns without tracking.

💎 30-Day Price Guarantee

If the price of your purchased item drops within 30 days, we’ll gladly refund the difference.

• Applies to regular-priced items only.
• Excludes items on promotion, clearance, or discontinued lines.

💳 Refund Process & Status

• Once we receive and inspect your return, we’ll notify you by email regarding the approval or rejection of your refund.
• If approved, a refund will be issued to your original method of payment within several business days.

Still waiting?

• Check your bank account.
• Contact your credit card provider, as posting times vary.
• Reach out to your bank, as processing delays can occur.

If you’ve completed these steps and still haven’t received your refund, contact us at:
glowriahshops@gmail.com

🛍️ Sale Items

Only regular-priced items are eligible for refunds.
Sale, promotional, or clearance items are final sale and non-refundable.

🌿 Sustainable Beauty, Thoughtfully Delivered

We believe luxury should also be responsible:

• Minimal, eco-conscious packaging
• Bundled shipping to reduce waste
• Partnerships with low-emission couriers

Because true beauty is kind—to your skin and to the planet.

🤍 Need Assistance?

For any questions or personalized support regarding returns, refunds, or delivery, please reach out to our Concierge Team:
glowriahshops@gmail.com

We’re always here to ensure your experience is nothing short of exquisite.